Here at AcuSpike we are heavily dedicated to providing the highest quality products and work hard to provide exceptional customer support. Our customers and their passion for the sport of volleyball is why we do what we do. We are always eager to hear how our equipment has improved an athlete’s game. Additionally, we appreciate any and all feedback on your experience with AcuSpike.
Below you can find some of our Frequently Asked Questions (FAQs), if you cannot find what you are looking for, feel free to contact us.
DOES THE SPIKE TRAINER DISASSEMBLE?
Yes. On the team trainer, the ball hopper and rail can be removed for easy storage. With the rail removed, the AcuSpike Spike Team Trainer base is designed to roll through a standard door. The individual trainer can be disassembled to fit in the back of an SUV for transport.
IS THE BALL GRIP MADE OF A SOFT MATERIAL?
The ball grip is made of a soft yet durable that will compress if accidentally struck. Technically speaking, it is 5 lb per cubic foot foam with a 30 lb. compression rating, similar to the foam that your car seat is made from. AcuSpike will warrant the ball grips for one year, and replacement sets can be purchased (by phone order only).
WHAT KIND OF PAINT FINISH IS USED ON THE ACUSPIKE SPIKE TRAINER?
All AcuSpike Spike Trainer painted surfaces are powdercoated with a high quality 
3 mil. powdercoat. This type of finish is the premier standard for creating the best aesthetic, durability, and longevity. Powdercoating is applied electrostatically and then cured under heat to create a hard finish that is tougher than conventional paint. The base frame, which is expected to be handled for rolling the unit, is textured during the powdercoat process for a rippled finish, while the rail and upper post have a glossy finish.
HOW DOES THE ACUSPIKE HAND CRANK OPERATE?
Operating the AcuSpike Spike Trainer hand crank takes very little effort due to its gearing. A middle school student will have no problem raising or lowering the unit height. Each turn of the crank changes the height by approximately two inches. No additional mechanism such as a hook, ratchet, or direction switch is needed to operate the hand crank. Just turn it one way or the other, and it will stay automatically when you stop turning.
THE VOLLEYBALLS SEEM TO BE FALLING THROUGH THE BALL GRIPS, WHAT SHOULD I DO?
All AcuSpike Systems are now sent a Ball Grip Adjustment kit within their Parts Bag(s). If you did not receive one, or have misplaced it - request one HERE!
HOW CAN I USE ACUSPIKE SPIKE TRAINER TO INCREASE MY PLAYERS' VERTICAL JUMP?
The AcuSpike Spike Trainer has a ruled height indicator and is infinitely adjustable with the bi-directional hand crank. Like a vertical jump tester, it will show you exactly how high each player is capable of jumping. Since each ball releases, you'll know if the player hit the top of the ball and the corresponding trajectory.
Keeping track of each player's vertical jump using the AcuSpike Spike Trainer is easy. With improvements in approaching technique, conditioning, and many repetitions, vertical jump will improve. Keep track of each player's max "hitting height" progress over time with the AcuSpike Spike Trainer's height indicator.
CAN THE HOPPER BE RELOADED AT THE SAME TIME SOMEONE IS HITTING?
Yes. Loading the hopper does not interfere with the next hitter, so endless hitting with no waiting is possible if each person reloads one ball after their hit.
HOW MANY BALLS CAN BE LOADED INTO THE ACUSPIKE SPIKE TRAINER?
Up to twelve balls can be pre-loaded in the Team Trainer, and up to five balls can be pre-loaded in the Individual Trainer. The rail accommodates eleven or four balls plus one which is loaded for hitting. Additional balls should not be loaded into the hopper when the rail is full. The hopper should be used only for funneling balls onto the rail. *PLEASE NOTE! ALL BALLS MUST BE FED INTO THE HOPPER ONE AT A TIME. When two or more people are training on the AcuSpike, it is very easy to load balls into the hopper simultaneously as others are hitting, so the rail never becomes empty.
CAN THE ACUSPIKE SPIKE TRAINER BE USED OR STORED OUTDOORS?
Yes, the AcuSpike Spike Trainer can be left outside. While the Acuspike was designed for indoor use, the majority of parts are durable and will withstand outdoor conditions.
The base of the machine and its parts are resistant to the elements. All exposed painted surfaces are covered with industrial grade powder coat that contains UV inhibitors, which is the standard for all high quality outdoor equipment. The hand crank has a marine grade zinc coating that is made to be exposed to the elements.
The AcuSpike Spike Trainer will last longer against the elements if you follow these recommended steps. For best longevity, the rail assembly should be stored indoors and the top of the post should be covered to prevent water from entering (a plastic container would work well). Minimally, you should take off the rail assembly, cover the post and remove the hopper and foam ball grips (which are not UV inhibited and will degrade if exposed to long periods of direct sunlight) to be stored indoors. If the AcuSpike is left outside and unused for a prolonged period of time, covering the entire base will help to preserve it's appearance from degrading due to the build up of dirt.
HOW DO THE LOCKING WHEELS OPERATE?
In the Team Trainer, the two casters under the ballast do not swivel and do not lock. The two casters on the hitting side can lock both the swivel and roll function. The casters are extremely high quality, rated at over 350 lbs each, and have very little resistance. When unlocked, a middle school student would have no problem rolling the AcuSpike Team Trainer by themselves over a smooth floor surface. To lock the two front casters, simply step on the exposed foot switch. To unlock the two front casters, lift the two foot switches up.
WHAT IS YOUR RETURN AND REFUND POLICY?
Please visit our return and refund policy page.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?
Current lead time is seven days from time of order to the time your unit will be placed on board the shipping carrier. Shipping times vary depending on location and can be extended up to 6 weeks during the beginning of High School and Club Volleyball seasons.
DO YOU ACCEPT SCHOOL PURCHASE ORDERS?
Yes, we do accept purchase orders from schools. Please be sure to provide actual document (not just number) via fax or email. Please also include the best contact phone number and email address for order updates and information, as well as product name/model type.
DOES MY ACUSPIKE PRODUCT COME WITH A WARRANTY?
Yes, we do provide a one year warranty against any factory defect. Once the warranty expires, we offer replacement components for a fee. Please note- replacement orders are processed by phone order only and the account name and serial number are required. Serial numbers can be located on the crank of the Team systems and on the rail of the Individual systems.
WHERE IS MY SERIAL NUMBER LOCATED?
Serial Numbers begin as such:
SS - Space Saver - Team Trainer
CB - Coachs Box - Team Trainer
TC - Team Catcher
IT - Individual Trainer
IC - Individual Catcher
Below are the images of where you can locate your products' serial number.
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